Billing Contact Information
Billing Department
CytoGenX
PO BOX 339
Stony Brook, NY 11790
Telephone: (888) 436-3633
Fax: 631-751-0944
Billing Policies
Insurance Billing
CytoGenX will bill commercial insurance carriers directly if complete and accurate information is provided on the test requisition form.
- We must have the “Billing information” section of the test requisition form completed as well as complete patient contact information AND patient signature on the requisition form.
- Patients are responsible for the payment of any co-payments, co-insurance, and deductibles or other allowed plan charges. Please note that this may include full statement balances for denied claims or claims submitted to commercial carriers who have not responded to our request for payment.
Hospital and Medical Laboratory Billing
We will bill a referring institution directly upon request in accordance with applicable government regulations.
- Payments terms are NET 30 days.
- Payments can be made by check or credit card.
Patient Billing/Responsibilities
As a service to our patients, CytoGenX will bill all insurance carriers directly when all of the necessary insurance information is provided.
If a patient has an insurance carrier contracted with CytoGenX
We will accept 100% of the contracted price for a test. We will bill the patient according to the explanation of benefits (EOB) issued by the patient’s insurance carrier. If the health plan instructs us to bill for co-pays, co-insurance, deductibles, and non-covered services then we are required by law to bill accordingly.
If the patient has an insurance carrier that is not contracted with CytoGenX
We will bill the patient’s insurance carrier. If the particular carrier does not pay 100% of our charge(s) for the testing, we will attempt an appeal to the carrier for payment of services on behalf of the patient. If the health plan instructs us to bill for co-pays, co-insurance, deductibles, and non-covered services then we are required by law to bill accordingly.
Coverage and Medical Necessity
Some insurance carriers cover only those laboratory tests that are reasonable and necessary for the diagnosis or treatment of an illness. They may not cover “rule out” or routine screening tests.
Financial Hardship
We may waive or adjust charges only after determining in good faith that a patient is in financial need or is indigent, and/or after we have made reasonable collection efforts. At CytoGenX these decisions are made on a case-by-case basis.
No Surprises Act
You are protected from surprise billing or balance billing when you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center.
Visit https://www.cms.gov/nosurprises for more information about your rights under federal law.