We are fully committed to meeting the unique needs of our clients and their patients.
To ensure prompt service and personalized support, we do not use phone menus. Our client service representatives are available 24/7 to address your special requests and provide timely answers to your questions.
Client services at CytoGenX provides information about products, services and assistance in the following areas:
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Access test results/arrange professional consultations
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Real time status of results of testing
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Coordinating and following up on specialized genetic test requests.
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Genetic counseling services
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Educational programs
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Patient education literature
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Account set up/revisions to account information
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Test requisitions tailored for each account
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Test ordering information
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Specimen collection and handling requirements
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Ordering specimen supplies
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Local courier pickup/scheduling of FedEX pickup
Logistics and Courier Services
We are dedicated to the swift and secure transport of all specimens to CytoGenX. To schedule a pickup, please contact our client services team. Courier and overnight services are provided at no cost to our clients.
When scheduling a pickup, please provide the following details:
- Specimen type
- Time the specimen will be ready
- Pickup location
- Facility closing time
- Air bill tracking number (if applicable)
